Prom dresses UK

 

FAQs - Our dresses

 

1. When can the product reach me?

The shipping time will differ according to shipping methods you choose. Normally, the product can reach you in about 5-7 days. But if you need customize the dress,It will take us about 10 days.

2. Why are your prices so low?

We are an experienced prom dress manufacturer. All the dresses are directly made by our factory without any intermediaries,there is no extra cost for renting shops. Thus we can offer competitive prices for your prom dresses.

3. Can I change my order information after sending confirmation E-mail?

Yes,you can change your order infomamtion within 24 hours .

4. How to cancel my order?

-If you do not pay for your order, then do not worry. There are many testing orders at our website everyday, we only pay attention to orders which have already been paid.

-If you have paid for your order,

If you contact us within 24 hours after we receive your payment, 100% refund will get into your account within 2 business days.

If you contact us within 48 hours after we receive your payment, 80% refund (for example, your total order amount is EUR 200, we will refund you EUR 180) will get into your account within 2 business days.

We will not cancel your order after 72 hours from the moment we get your payment. Hope you can kindly understand.

5. Can you make the dress exactly according to the pictures I send?

Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.

6. Can I get a discount when I order in bulk?

Yes.Of course, you can! Purchase in bulk is always welcome!

Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!

7. Who will take responsibility for product damage or loss during transit?

Please contact our customer services first. We will check this problem carefully and reply you within 24 hours. When you get your item, please check it before sign for it. If you find there is any damage, you can refuse to sign for it and contact that currier. You can also contact your local express company if the item is lost. They will compensate you. Of course we will help you to solve this matter without any hesitation.


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